This is a one-time charge that will appear on your statement as zaventra Studios.
zaventra Studios provides customized digital creative services, including 3D animation, motion graphics, 3D modeling, visualization, rendering, and related services.
Because our services involve customized creative work, production time, planning, and resource allocation, refunds are handled according to the conditions below.
If a client requests cancellation before any substantial project work has started, the request may be eligible for a refund.
Any payment-processing fees or non-refundable third-party costs may be deducted where applicable.
Once production has started, a full refund is generally not available because time and resources have already been committed to the project.
Where appropriate, zaventra Studios may review the circumstances and determine whether a partial refund or alternative resolution is reasonable.
Payments for completed and delivered projects are generally non-refundable.
Once the agreed final deliverables have been provided and accepted, the project will be considered completed.
Refunds will generally not be provided because of a change of mind, change in creative preference, or a request to completely change the original project direction after production has begun.
Where revisions are included in the selected package, we will make reasonable revisions according to the agreed project scope.
Major changes outside the original brief may require an additional fee.
A refund is not automatically provided when a project is delayed because of:
Late client feedback
Missing information
Delayed approvals
Changes in project requirements
Additional revision requests
Client-requested pauses
Delays involving third-party materials or services
If you believe the delivered work does not reasonably match the agreed project brief, please contact us promptly.
We will review the concern and, where appropriate, provide an opportunity to correct issues that fall within the original agreed scope.
If you are accidentally charged more than once for the same service, please contact us with payment details.
After verification, duplicate payments may be eligible for a refund.
The following may be non-refundable where already incurred:
Third-party assets
Licensed materials
Stock media
Special software or resources
Payment processing fees
Custom production expenses
Work already completed
To request a refund, contact us by email and provide:
Your full name
Email address
Project or order details
Payment information or invoice reference
Reason for the refund request
Relevant supporting information
We will review the request and communicate the decision after evaluating the project status and circumstances.
If a refund is approved, it will generally be issued through the original payment method where reasonably possible.
The time required for the funds to appear in your account may depend on the payment provider or financial institution.
We encourage clients to contact zaventra Studios first so that we can attempt to resolve payment or service concerns directly.
Unresolved disputes may be handled through the applicable payment provider or other appropriate process.
zaventra Studios reserves the right to update this Refund Policy when necessary. The latest version will always be published on this page.
For refund or cancellation inquiries, please contact:
zaventra Studios
Email: [email protected]
By purchasing our services, you acknowledge that you have reviewed and accepted this Refund Policy.
